Autotask
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Professional services automation | Receivables and billing | 0% | 23 of 99 | 36% | 11 | criticized challenger |
Movement
By model
How each model treated Autotask across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 0 | 1 | 2 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.1 Fast | 1 | 1 | 0 | 0 | 2 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 1 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Leader on G2 for ITSM and PSA, especially for MSPs/IT services.” Grok 4.1 Fast · PSA · comparative prompt · first choice
“Autotask or Atera may be better fits, but they tend to be more specialized and often cost more” GPT-5.4 mini · PSA · budget prompt · alternative
“IT-managed services providers (MSPs) in mid-market | PSA + ITSM integration” Grok 4.1 Fast · PSA · direct prompt · alternative
“Best for: Managed service providers (MSPs) and IT service firms.” Mistral Small · PSA · comparative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Caution – Watch out for the dated architecture and reporting limitations... you will likely find it too rigid.” DeepSeek V4 Flash · PSA · negative prompt · hard negative
“if you are not an MSP, because one source frames them as MSP-oriented and notes contract and lock-in concerns” Perplexity Sonar · PSA · negative prompt · soft negative
“ConnectWise PSA—and likely Autotask—for a consulting, agency, or other non-MSP firm” GPT-6 Luna · PSA · negative prompt · soft negative
“best for MSPs / IT service providers, not general B2B professional services” GPT-5.4 mini · PSA · direct prompt · soft negative
Named alongside
The products named in the same answers as Autotask, over the 17 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Autotask was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 17 of the 17 answers that named Autotask and are not a share of its labels.
Domains cited
No domain is on file for Autotask, so its own site is not marked.
Pages cited
Pages are listed as the models cited them.
Search and answers
Where Autotask stands in Google search beside where it stands in the models' answers.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 3,600 a month (“autotask”)
- AI search demand for its name, est.
- 114 a month
- Its own site
- No site of its own on file, so no site figures
In answers
This edition- First choices
- 0 across its categories
- Named in
- 17 answers
- Its own site cited
- No site on file to match
Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as Autotask
Follow Autotask
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Autotask's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Autotask, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Autotask by email, built from the raw record of the edition. It shows:
- where Autotask is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Autotask, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.