Every category where a model named ConnectWise PSA for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Professional services automation	Receivables and billing	0%	76 of 99	43%	14	criticized challenger

Movement

This is the first edition on this tier, so no move can be computed for ConnectWise PSA yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated ConnectWise PSA across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	0	0	1
GPT-5.4 mini	0	0	1	1
Gemini 3.5 Flash	1	0	1	2
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	0	1	1
Llama 4 Maverick	0	1	0	1
Qwen 3.7 Flash	1	0	0	1
Kimi K2	1	0	1	2
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	1	0	1
GPT-6 Luna	1	0	1	2
Muse Glimmer 30B	0	1	1	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct4 labelsNone

Paraphrase0 labelsNone

Comparative9 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative14 labelsNone

First choiceAlternativeMentionNegative27 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Choose ConnectWise if you're an IT company requiring tight coupling between ticketing, project work, and recurring billing” Qwen 3.7 Flash · PSA · comparative prompt · alternative

“Choose ConnectWise PSA if: You're a mature MSP with complex contracts and need the most comprehensive feature set.” Kimi K2 · PSA · comparative prompt · alternative

“Best for: Managed Service Providers (MSPs) and IT service organizations.” Gemini 3.5 Flash · PSA · comparative prompt · alternative

“For an MSP, compare ConnectWise PSA with other MSP-focused products.” GPT-6 Luna · PSA · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“High Caution – Especially for smaller teams or those without a dedicated admin... Who should avoid it: Small-to-mid agencies” DeepSeek V4 Flash · PSA · negative prompt · hard negative

“legacy MSP-focused tools like Autotask and ConnectWise PSA often feel heavy and expensive” Muse Glimmer 30B · PSA · negative prompt · hard negative

“ConnectWise PSA—and likely Autotask—for a consulting, agency, or other non-MSP firm... That may mean extra complexity” GPT-6 Luna · PSA · negative prompt · soft negative

“best for MSPs / IT service providers, not general B2B professional services” GPT-5.4 mini · PSA · direct prompt · soft negative

Named alongside

The products named in the same answers as ConnectWise PSA, over the 27 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ConnectWise PSA was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Kantata20 of 277Not among the top eight

Certinia Professional Services Cloud17 of 271Not among the top eight

Scoro13 of 270Not among the top eight

BigTime11 of 273Not among the top eight

Rocketlane11 of 271Not among the top eight

Accelo8 of 270Not among the top eight

Autotask PSA8 of 270Not among the top eight

HaloPSA8 of 270Not among the top eight

Productive8 of 270Not among the top eight

Autotask7 of 270Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named ConnectWise PSA. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 27 of the 27 answers that named ConnectWise PSA and are not a share of its labels.

Domains cited

kantata.com17

g2.com16

bigtime.net12

scoro.com12

rocketlane.com11

capterra.com10

productive.io9

peerspot.com8

accelo.com6

guideflow.com6

107 of the 107 domain citations in answers naming ConnectWise PSA came from somebody else's page.

Pages cited

kantata.com/blog/article/best-professional-services-automation-software15

scoro.com/blog/psa-software-examples12

productive.io/blog/best-psa-software9

bigtime.net/blogs/what-is-psa-software7

guideflow.com/blog/professional-services-automation-software6

learn.g2.com/best-professional-services-automation-software6

rocketlane.com/blogs/best-psa-software6

accelo.com/blog/best-psa-software-leading-psa-solutions-compared5

Pages are listed as the models cited them.

Search and answers

connectwise.com is not in Google's top ten for any of the category's searches. In the answers, ConnectWise PSA takes 0% of first choices and BigTime takes 29%.

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In search

Google, US estimates

Position for “professional services automation platform”

–

not in the top ten

Position for “professional services automation platforms”

–

not in the top ten

Searches for its name, Google: 1,000 a month (“connectwise psa”)
AI search demand for its name, est.: 41 a month
Organic visits to its site: about 117,593 a month
Searches its site ranks for: 9,327 · 893 in the top three
Sites linking to it: 7,215
Paid Google search: 3 searches its ads show for, about 13 clicks and $840 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 102 text, 18 video · 120 shown in the last 30 days

First shown June 2025, as Connectwise.com, Inc., verified. Ads started 2025-10 to 2026-09: 87 in the year, 33 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 76 of 99 in PSA

Segment leader

29%

BigTime

First choices: 0 across its categories
Named in: 27 answers
Its own site cited: in 27 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on connectwise.com

1,965

subdomains included

Content

1,431

counted in the table below

Documentation

Product · Integration

172 · 16

Kind	Pages	Last 90 days	Latest
Blog	759	0	2021-02-01
Case study	253	undated
Webinar or virtual event	140	0	2020-06-01
News or press	99	undated
Glossary or explainer	90	undated
Comparison	50	0	2016-04-01
Template or tool	20	undated
Report or ebook	11	0	2020-09-01
Conference or event	7	0	2017-04-01
Podcast or video	2	undated

Most recent

2021-02-01Business text messaging the new way to talk blog
2020-12-01How to survive thrive recover as an msp during a p blog
2020-12-01Top voip features of 2020 blog
2020-11-01Loop communications recognized by charlotte busine blog
2020-11-01Top 10 favorite features of voip 2020 what custome blog
2020-10-01Features spotlight softphone desktop mobile app blog

How it is countedHide how it is counted

Every page connectwise.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as ConnectWise PSA

What the judge wrote, as written, with how often. The vendor table decides that these count as ConnectWise PSA; a claim can dispute any of them.

Autotask / ConnectWise PSA 1ConnectWise Manage / ConnectWise PSA 1

Follow ConnectWise PSA

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

ConnectWise PSA is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: Streamline support, unify ticket workflows, and accelerate resolution times with centralized service management on ConnectWise PSA.
connectwise.com
For: service providers
connectwise.com/platform
Customers named: San-iTDigiflow
Not stated on the pages read: Price, starting price, free plan or trial, integrations, certifications, hosting

What ConnectWise PSA's own pages state, read October 5, 2026: connectwise.com, connectwise.com/pricing, trust.connectwise.com, connectwise.com/platform, connectwise.com/case-studies. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ConnectWise PSA's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ConnectWise PSA, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for ConnectWise PSA by email, built from the raw record of the edition. It shows:

where ConnectWise PSA is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name ConnectWise PSA, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.