Mid-marketnewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 10 pointsRank 64 of 91, unchanged
3 categories · Named, not rankedServiceNow
8Judge labels
0First choices
1Negative labels
8 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.
Standing
3 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. ServiceNow was named 3 times in Corporate performance ma and 2 other categories, where Planful led with 22%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market69 of 99
0%1 label
under the label threshold
Enterprisenot named
0%
No model named it for this buyer.
In corporate performance ma · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named ServiceNow for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Corporate performance management | Planning and analysis | 0% | 69 of 99 | 0% | 1 | under 10 labels · led by Planful at 22% | newNew since September 2026: not ranked then, 0% now. |
| Procure-to-pay | Spend and procurement | 0% | 62 of 87 | 0% | 1 | under 10 labels · led by Procurify at 42% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 10-point floor: within noise. Read over the models both editions asked. |
| Telecom expense management | Spend and procurement | 0% | 58 of 89 | 0% | 1 | under 10 labels · led by Genuity at 19% |
Movement
Since September 2026, ServiceNow held within the floor in all three categories: no change cleared 10 points.
Best category · Corporate performance ma · by segment
EnterprisegoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 10 pointsNot ranked
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Corporate performance ma | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 69 of 99, unchanged |
| Procure-to-pay | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 10-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 54 → 62 of 87 |
| Telecom expense mgmt | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 58 of 89, unchanged |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 10 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated ServiceNow across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated ServiceNow across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase1 labelNone
Comparative3 labelsNone
Budget-constrained0 labelsNone
Scale-constrained1 labelNone
Negative3 labelsNone
First choiceAlternativeMentionNegative8 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“ServiceNow integration (if relevant to your stack) — Sakon and Brightfin are noted for this” Kimi K2 · Telecom expense mgmt · negative prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as ServiceNow, over the 8 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ServiceNow was named but was not.ShowHide
Named alongside
The products named in the same answers as ServiceNow, over the 8 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ServiceNow was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named ServiceNow. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 7 of the 8 answers that named ServiceNow and are not a share of its labels.
Domains cited
bigtime.net3
g2.com3
teamwork.com3
uplandsoftware.com3
ardoq.com2
capterra.com2
clickup.com2
erstudio.com2
gartner.com2
kantata.com2
Twenty-four of the twenty-four domain citations in answers naming ServiceNow came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
servicenow.com is not in Google's top ten for any of the category's searches. In the answers, ServiceNow takes 0% of first choices and Planful takes 22%.ShowHide
Search and answers
servicenow.com is not in Google's top ten for any of the category's searches. In the answers, ServiceNow takes 0% of first choices and Planful takes 22%.
ShowHideIn search
Google, US estimatesPosition for “epm software”
–
not in the top ten
Position for “epm platforms”
–
not in the top ten
- Searches for its name, Google
- 135,000 a month (“servicenow”)
- AI search demand for its name, est.
- 13,451 a month
- Organic visits to its site
- about 689,216 a month
- Searches its site ranks for
- 116,065 · 6,894 in the top three
- Sites linking to it
- 34,197
- Paid Google search
- 10 searches its ads show for, about 63 clicks and $673 a month (estimate)
In answers
This editionShare of first choices
0%
rank 69 of 99 in corporate performance ma
Segment leader
22%
Planful
- First choices
- 0 across its categories
- Named in
- 8 answers
- Its own site cited
- in 7 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on servicenow.com
1,575
subdomains included
Content
33
counted in the table below
Documentation
1
Product · Integration
3 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Conference or event | 25 | 4 | 2026-09-02 | ||
| Webinar or virtual event | 8 | 0 | 2025-03-26 |
Most recent
- 2026-09-02Security risk digital summit day 2 managing cyber risk in the ai enterprise indiaasia session conference or event
- 2026-09-02Security risk digital summit day 2 managing cyber risk in the ai enterprise anz session conference or event
- 2026-09-01Security risk digital summit day 1 from exposure to action anz session conference or event
- 2026-09-01Security risk digital summit day 1 from exposure to action indiaasia session conference or event
- 2025-10-30Put ai to work for retail hospitality virtual summit conference or event
- 2025-07-03Put ai to work for manufacturing virtual summit conference or event
How it is countedHide how it is counted
Every page servicenow.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow ServiceNow
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
ServiceNow is its own company.ShowHide
The company
ServiceNow is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- ServiceNow is a leading digital workflow company that makes the world of work, work better for people.
- For
- people and the enterprise
- Price stated
- Contact for pricing servicenow.com
- Hosting
- Global
- Customers named
- FedEx
- Not stated on the pages read
- Starting price, free plan or trial, integrations, certifications
What ServiceNow's own pages state, read September 28, 2026: servicenow.com, trust.servicenow.com. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ServiceNow's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ServiceNow, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for ServiceNow by email, built from the raw record of the edition. It shows:
- where ServiceNow is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name ServiceNow, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.